Multi Lingual Live Chat

ChatStat realizes the importance of being able to use our product in languages other than English.

Our team is currently translating our software into seventeen languages. Additionally, our system will also provide language translation for your website visitors as well.

Localization capabilities will automatically connect our translator systems as needed, and automatically offer suggested language pairs to both the operator and visitor, based on thier geo location as detected in our software.

 

More news soon.

Around the corner.

Shortly we hope to have a mobile version of ChatStat that will allow for live chat on Blackberry, Apple I Phone, as well as any other mobile cell phone that can support AIM, MSN, YAHOO, SKYPE, ICQ, or JABBER Messenger clients.

 

more to come on this exciting announcement soon!

4.0.8.0 is live.

The 4080 ChatStat update will include multiple improvements to Statistics, Sales Force Integrations and Page Thumbnails.  Logo & Conversation Window Control templates will now allow for the customization of searching for operator text, help text, question text required option, hide operator selection and hide department selections.  Also, in this latest version of ChatStat spell checking will be included allowing you to correct spelling errors as you type.  IP blocking is now also added to the operator chat window to prevent malicious visitors from flooding your operators with chat requests.

 

Operator productivty graphs moved to main stats area.

Transcript email on conversation end.

SALESFORCE> Add ticket and add FAQ added. 

Added ability to edit text “Searching for an operator.” as well as other fields on that window.

Fixed Bug that prevented UK users from properly receiving call backs

Fixed Bug that prevented UK users from properly receiving stats.

ADDED CONTROL> In the Logo & Conversation Window Editor FOD – the user should have the option to remove the option to select by Department or Operator or BOTH.

ADDED CONTROL for> In the Logo & Conv Window Editor FOD the user should have the option to make the Name, Email, or Question fields REQUIRED before starting a chat.

ADDED> Visitors comming to your site and starting a chat will now be able to view the entire chat window using machine translated interpretations.