Short pause in service today, about 5 minutes.
It just occured. We accidentally uploaded a flawed script in an attempt to fix a scrolling problem. This caused the ability to start live chat instances with customers to be temporarily disabled.
This is now corrected, with a total down time of about five minutes.
Thank you for your understanding.
Just a clarification… we are still 100% FREE BETA.
The beta will be ending on or about DEC 1.
At that time the FOD (Features on Demand) will be hooked up and running. Everybody will still get 7 days for free to try out what ever they wish, and then after that, features on demand will be charged for.
If you have any questions, feel free to drop by and say hello and we will fix you right up.
NEW PATCH IS A GOOD ONE! Fold out buttons fixed plus 20 bugs go down.
Also some recent changes
1.) – About Box
About box is now a small form that shows Terms and Version.
2.) – Email Signature (Create Signature button)
Email Signature now has a button that displays when Signature HTML Snippet is selected
this button allows user to create a signature for Outlook if Path Exists
C:\Documents and Settings\[user name]\Application Data\Microsoft\Signature
3.) – Global Settings Menu: “Site Setup” takes to the same page of “Website Manager”
THEY ARE INDEED THE SAME. CHANGE “WEBSITE MANAGER” to “SITE SETUP”
IN OTHER WORDS USE THE WORDS SITE SETUP INSTEAD OF WEBSITE MANAGER IN ALL
CASES IN THE SOFTWARE, THIS WILL END CONFUSION ON THIS I HOPE.
4.) – Snippet Changed to Website HTML Snippet Selectetion
Website HTML Snippet, E-Bay HTML Snippet, Signature HTML Snippet, Offsite HTML Snippet, Flash Snippet?
5.) – ID: 261 GEOPOSITION > loading message.
show a LOADING… message while waiting for GEO MAP.
All web pages and logs load through the ChatStat Explorer.
Added a Label to ToolStrip… Label shows “Loading…”
Once Web Page is Executed Label shows “Done”
6.) – ID: 262 use wordwrap when displaying text log files.
Created Word Wrap for Log Files… When Text is written to Log File
the words in the message are checked… If the characters in the “worded”
message exceed 80 then the a line break is inserted…When the Log File
is displayed… each line will have a character length of 80….
7.) – Implemeted Flash Html Snippet
8.) – ID: 260 ADJUST MESSAGE TAKING SYSTEM.
Visitors will be presented with the option to select online operators or all operators….
If an offline operator is selected user will be prompted with the following
Mitchell is not available.
Would you like to speak with an online operator?
[PUT DROP DOWN LIST OF OTHER OPERATORS IN STANDARD FORMAT]
Or would you like to leave them a message?
[PUT A BOX WHERE A MESSAGE CAN BE TYPED AND A SEND MESSAGE BUTTON]
the message is routed to the call center…. so the operator will be notified the next time the login
9.) – ID: 251 If you are away, it must take a message.
if an operator is away or offline…. Visitors will be able to leave a message for a specific operator
10.) – ID: 265 DOUBLE CLICK on task view icon still does not bring all windows to front.
Prevoiusly windows would come to front for me when I clicked the system tray icon
was there any specific type of window that would not come to front.. AIM, ChatStat ICQ etc., … or none worked
Changed from using the .Activate() mehod to using .BringToFront() method
11.) – You cannot view Skype Text History unless you pull the correct text using the API, or look in the LOGS directory of Skype.
Skype history is viewable from chatstat if history for the user exists…
Skype history located
C:\Documents and Settings\[Windows User Name]\Application Data\Skype\[My Skype Username]\IMHistory\[Skype Buddy Name].htm
12.) – Updated Flash Html Snippet to include:
Live Chat (Using Flash)
In-line Chat (Using Flash) < FOD 10/MO
Live Chat (Using Java)
13.) – Flash Snippet Height/Width Adjustable
Allows user to enter the width and height of snippet
Also the Callback button for snippet is centered under the Flash Movie
14.) – Browser Invite Window on top of each other ID: #268
Changed the Invite boxes to show tiled vertically along the
left side of screen vs. Showing Center Screen…
my screen display only allows up to 1024×768 also tested for 800×600
15.) – make email addresses and links work with one click. ID: 272
if you click on an email, it shold open your mail client.
if you click on an address it should open the url in a default browser, and not chatstat window.
Added clickable email links in the incomming text section….
formatted email inside the window as mailto:someemail@msn.com
“mailto:” tag preceeding the email address will not be displayed to the window it is hidden from the actual window and user would just see someemail@msn.com
when clicked the defaul mail client would open….
links clicked through the in the chatwindow will now open with default browser
16.) – phone icon VOIP CALL BACK is not working web side. ID: 275
tested voip call back via phone icon…
able to send a callback as international, U.S., or skype user….
callback: name, number, message delivered to the call center…
able to call the skype user, or number with the call button… and the callback is routed through skype
17.) – Bug “COPY PASTE should be SIMPLE from withing the chat window.” (#277)
Created Right-Click Context Menu to allow Undo, Cut, Copy, Paste, Delete, Select All..
18.) – Bug “OUT TABS should load last.” (#278)
Drawer Tabs set to load last in the overall load sequence.
Drawer Tabs shown visible 1st
19.) – Bug “new away MESSAGE system seems to have broken old message system.” (#281)
when user is away the message will now go to the call center..
and provide the visitors: email, name, message….
20.) – Settings shows menu without sub menus first
Settings side menu shows Connections, FOD, Contacts, Logs
ChatStat Settings -> Sub Menus (expanded when settings open)
Quick Tasks
Options
Live Chat
New “AWAY MESSAGING SYSTEM” is up.
This new system provides your customer with a fork in the road when they come across a specific person they want to speak with. Because ChatStat is operator aware, it allows your customers to purposely choose people that are not available, and leave them a message. Alternatively, they can also choose to speak with somebody who is online.
The next time the operator opens the CHATSTAT application, the CALL CENTER flyout will open and display the missed chat call.
Multiple Site Live Chat Support.
Multiple Site Live Chat Support is now fully operational. To setup more than one site, simply go to the SITE MANAGER and add as many sites as you wish.
After you have created these new sites, you can then go to the OPERATOR MANAGER and put any existing operators into any department inside of any site you are monitoring.
This will cause ChatStat to line up all of the sites you are watching in separate “compartments” within the main IM CONTROL PANEL.
There are very specific instructions and diagrams of this process in our manual located at: http://www.chatstat.com/manual.pdf
MovingGraph undergoing a server move.
MovingGraph stastics are down right now as we complete moving the entire statistical crunching system to a new quad core server. This will allow us to separate live chat and im from statistics crunching, thus providing a much faster response time to all real time operations.
We apologize for the inconveniance and expect to put MOVINGGRAPH back online before Monday of next week.
Putting Live Chat in your Forum Signature.
For forums, cut out just the link, and paste that as a html link into your forum signature. So for example, if your offsite html looked like this….
<a href=”http://www.chatstat.com/chatstat_offsiteHandle.asp?csuid=1&email=NICK@CHATSTAT.COM” target=”_blank”><img border=”0″ src=”http://www.chatstat.com/clients/1/online.gif”></a>
Then the forum link would look like this:
http://www.chatstat.com/chatstat_offsiteHandle.asp?csuid=1&email=NICK@CHATSTAT.COM
What is really fun is to make a smily, and then add this html link to it, so when you click on the smily, it opens a chat!
This html link can be placed ANYWHERE.
Did you know you can put a LIVE CHAT icon in your email signature?
Sure, just go to:
GLOBAL SETTINGS> CHATSTAT SETTINGS> WEBSITE HTML.
From there, choose the EMAIL SIGNATURE CODE.
This will create an html file and place it in your MICROSOFT OUTLOOK or other mail client> SIGNATURE field.
Features on Demand going up in next release.
The new Features on Demand control panel is going up shortly, allowing you access to premium features and new services at reasonable prices!
New Server going on line, its a big one.
QUAD XEON 4GB RAM, 2x320GB(SCSI), RAID 0, SQL STAT CRUNCHING ENGINE.
What does this mean in English? A dedicated box made JUST for crunching your site statistics. You will soon start to see ALOT of different moving graphs.
Also, becuase we have now split this into a separate process from live chat, it means that both systems will now work faster.
Live Chat Software - ChatStat 
