auto chat starter and pop up window editor are next in line.

thats right, the ability to start live chat based on time or page location is next….

also, we are currently prototyping a new pop up window editor that will be available with the next patch in about 10 days from this posting.

Patch at MIDNIGHT. Its a big one. Full list of features and fixes.

 

 

NEW FEATURES:

·         Prices have been lowered on many FOD items. Also operator limit has changed. (1 free) ($10 for additional seats). This also applies for multiple websites.

·         Business to Business Chat allows for chatting, adding and removing of operators
Non Geek Translation: You can now add operators at other ChatStat supported sites to your own BUDDY LIST. This way you can talk to other companies that also use ChatStat. We may even form an alliance of businesses.

·         ChatStat operators now have an improved icon. ChatStat operators will have color and show a clock image to indicate as away.

·         Added a new USER INFORMATION bar that includes a thumbnail image of the page the visitor is on,  as well as other valuable information.  By default, when you start a conversation with a visitor, their information and a thumbnail of the page they are on is shown next to where you converse with them. If you dont want it there, just close it, and ChatStat will remember that you dont like it. Also, dont forget that you can make the CHAT WINDOW alot WIDER if you want, to make room for the new stuff. Just use the SIZER bar corner at bottom right of the chat window to size it larger.

·         THUMBNAIL  ICONS of the page a visitor is on. This is cool. Now you can see a little thumbnail of the page the user is on next to the chat with them. Click on the thumbnail to see the same page they are on in a browser.

·         You can now set the number of rings before going to a message. Chat Request Rings may be set maximum of 10 rings approx 2 minutes of chat request notifications.  When a web visitor starts a chat, our system goes and looks for an operator to handle the request. This NEW setting will allow you to determine HOW LONG the system should search before it gives up and goes to message.

·         Checks put in place to ensure operators do not “bug” a visitor accidentally. When Starting Conversation with browsing user… Operator will be notified if the browsing user is already in a chat session. Also if the browsing user recently spoke with someone the Operator will be notified that browsing user has recently spoke with someone. We put this here so that the same person would not be accidentally bugged by operators who do not know the person has already received an offer to chat recently.

 

BUG FIXES and other IMPROVEMENTS:

 

·         On email replies from the Call Center.. the body of the call center message will be added to the body of the email message, also when deleting messages from call center will be able to continuously delete.  If you get a message that you wish to reply to using EMAIL, ChatStat will now automatically fill out the email for you, including the previous message(s).

·         typing html tags into the web window will show accordingly.. now will be able to type <script> and other tags

·         When clicking “Click Here to Enter Chat” after it has been displayed for a few minutes the chat session will start

·         email link and other offsite handles will no longer display empty values for operators and departments

·         When changing an operator display from Operator Manager… a new operator would be added.. fixed to update the existing operator

·         Revamped Feature On Demand into a even more simple format. This should give users a much clearer understanding of FOD and its abilities.

·         FOD’s that had slider bars are now either a simple OFF/ON format. (Sync speeds are either OFF (SLOW) or ON (FAST) speeds)

·         ChatStat now properly runs on: Windows 98, Windows 98 2^nd Edition and Windows Millennium Versions.

·         Introducing the new SETTINGS Tab Styles. Easier to manage and based on user permissions tabs become visible/non visible (For normal users –vs- admins)

 

New Language Translation Video Available.

www.chatstat.com/video/transclick/

This is an 80mB file. It will begin playing when you receive 10percent of the file.

 If your on a slower connection, we suggest that you pause the video until it is fully loaded, and then play it.

Thanks

We are shortly going to add a setting so that you can control ring count delay.

This will be available in the next major patch.

It will allow you to set the number of rings that should occur before a call is sent to the message center.

Network and Remote Sharing of Log files is around the corner.

We are creating the ability to manually set the PATH where log files are stored. By doing this, you can name a network path, or internet sharing path, that allow all operators to share all log files.

As I mentioned in an earlier post, soon we will be adding Boolean search capabilities to chat logs, so that anybody can conduct advanced “live” searches to locate conversations regardless of which operator initiates it.

Thanks for your continued support.

PRICE DROP ANNOUNCED!

PRICE DROP!

Time to get on Board with your favorite Features On Demand. ChatStat is reducing prices across the board. These prices will be effective in the FOD panel as of the next release.

We are specifically responding to our customers comments about wanting to take advantages of all the exciting capabilities these FODs offer.

Act Now! Lock in your pricing that will be good through December 2007.

PRESS RELEASE: ChatStat and TransClick officially announce partnership.

TransClick and ChatStat join forces to create the first client interaction and IM aggregator that can translate many languages on the fly in simultaneous text conversations.

New service enables translation of instant messaging and live chat conversations into 16 different languages. Real time global collaboration and multilingual communication becomes a reality.

NYC, NY – TransClick Inc, and San Diego, CA – ChatStat Technologies, Inc, today announced the availability of the first ever “Live Chat” and “Instant Messaging” language translation mash up. The application expands a user’s ability to communicate in real time using as many as 16 major languages and over 120 vertical market dictionaries at the click of a button to deliver highly accurate translations.

Through this unique solution language translation is now available during all text based communications. Examples of its use include web visitors chatting with operators, inter-company secured instant messaging, and instant messenger buddy to buddy chat. ChatStat and TransClick have together produced a universal language messenger that is also a full featured “Customer Interaction System”. This system provides business class “live chat” services including live chat support across multiple sites simultaneously, “Skype Call Back” from a web page, live chat and VoIP for eBay users or directly from an email signature. In addition, the service also offers free web statistics using an innovative technology called “Moving Graph” which shows your data analytics graphs in motion. To round off the application the service also supports AIM, ICQ, MSN, Yahoo, Jabber, GoogleTalk, and Skype instant messengers. This means that you can have buddies from all of these messengers appear in ChatStat simultaneously and chat with any of them regardless of the messenger they use or language that they speak.

This exciting new service is delivered as part of a co-marketing and development agreement between the two companies. TransClick, Inc. has licensed a private label version of the ChatStat CIS and will market the combined solution as the TransClick Global Messenger to its target customers. ChatStat will also offer the TransClick real time translation service as a feature on Demand in the ChatStat offering.
“This solution for TransClick delivers on our mission of leveraging the best language technologies to translate messages within a live chat environment, for both buyers of goods and services on the internet, as well as instant messenger buddies that do not necessarily speak the same language.” said Robert Levin, CEO and founder of TransClick, Inc. “Launching this new product is very exciting to us because of its simplicity and convenience to TransClick users. The installation process is very simple, and very cost effective.”
Real-time machine translation is currently available in: English, French, German, Italian, Spanish, Portuguese, Mandarin Chinese, Japanese, Arabic, Farsi, Hebrew, Korean, Polish, Russian, Turkish and Ukrainian.

Nick Matina, founder of ChatStat says, “Imagine a live chat operator being able to provide intelligible technical support or customer service in up to sixteen languages with three or four people in different chat windows, one maybe a web visitor, one maybe an IM buddy. People from all over the world can use this language translation system to communicate freely and without the limitations placed on us by our native tongue.”

Solution Features & Benefits:
Translation Features include:
• Automated virtual real-time language translation.
• Current support for 16 language pairs.
• Support for up to 150 vertical market dictionaries.
• Translation Speed up to 400 characters per second.
• Operator to Operator language translation.
• Operator to Web Visitor language translation.
• Instant Messenger buddy to buddy language translation for seven IM platforms.

Solution Availability:
TransClick Global Messenger To download TransClick’s Global Messenger, visit http://www.TransClick.com
ChatStat. FREE Customer Interaction System CIS system including Live Chat, Instant Messaneger, Web and Operator Analytics, including real-time translation powered by TransClick, visit http://www.ChatStat.com
About TransClick, Inc.:
Transclick is a wireless web services infrastructure company enabling customers to communicate via email, SmartPhone text or instant messaging with real-time language translation in 16 languages from any mobile phone, corporate enterprise portal or wireless PDA. Transclick is post-revenue with Qualcomm, Verizon Wireless, the US Army. TransClick’s Developer Program allows third party application to add multi-lingual capabilities to their own application via integration with Transclick’s Java API. For further questions about TransClick please call Robert Levin at 212-751-5150 Extension 4 or visit http://www.transclick.com.

About ChatStat Technologies, Inc.
ChatStat is a service for web site owners to add live chat, instant messaging, voice over IP (VOIP), and web analytics services to their web site(s) for the purpose of performing sales and support chats and monitoring traffic and productivity trends. ChatStat gives you the ability to conduct live chat with website visitors, seven IM clients, and other operators using a familiar instant messenger interface.

ChatStat Technologies is a privately held company headquartered in Oceanside California. Customers include eCommerce Services of all sizes, International and domestic users. The Service is absolutely free, in its basic installation. Translation services through TransClick are activated in the products Features On Demand control panel.

ChatStat Business to Business Chat. Now you can add other ChatStat operators to your buddy list.

Thats right! Now you can add any ChatStat business operator to your buddy list. If a company you know also uses ChatStat, you can now add operators from that company to your list of buddies and chat with them just like you do through any other instant messenger. Shortly, we will be making available a directory, so you can find other companies and form partnerships and cooperation.

Forums are back up.

Our forums are now back up and running at http://forums.chatstat.com

As you may guess, its kind of empty right now, so drop in and say hello and help us get some post on the board!

Also, we hope to hear from our customers so we can improve our product.

Thanks!

Screen Shots of the new Chat Window and Live Keywords!!!

here is the new MOUSE OVER LIVE KEYWORDS feature!

and here is the new OPERATOR CHAT WINDOW showing the brand new VISITOR INFO TAB.

This is all live now, please enjoy….

for the future… we will be replacing the ICON in the top right corner with a PAGE THUMBNAIL showing you a minature version of the actual page the visitor is on.