New Version Out!

THANK YOU for using ChatStat! 

Please find below four major changes and a number of smaller changes that compose of patch version 2.5.0.2.

 1. Features On Demand are now situated within a red tab in settings to make access easier.

2. The IP system has been upgraded so that visitors IP addresses never leave. Also a visitor enters into a conversation their IP CAN DISPLAY BY MOUSE OVER OR ITALICS if the visitor has already or is currently in a conversation with another operator.

 3. When a Feature on Demand expires, a notification is now sent to the user, instead of forcing the user to locate the FOD and manually enabling it.

 4. Fixed a bug that caused the POP UP editor not to properly update the pop ups.

Other minor fixes included:

368   ADD PRIVACY NOTICE TO BOTTOM OF CONNECTIONS MENU   (done)     
356   do not delete IP if in conversation, or if its already been ina conversation.   (done)     
338   GUI change suggestions with V2.2.2.8 03/06/2007 (done)     
364   HIDE ALL ADMIN PANELS FROM NON ADMINS.   (done)     
375   ICQ instant messenger no longer working.   (done)     (REOPENED)
373   improper character translation.   (done)     
378   Move the POP UP EDITOR default window.   (done)     
374   POP UP EDITOR does not let you set a new active template.   (done)     
379   THE ABILITY TO EDIT AN OPERATOR AFTER CREATION IS BROKEN.   (done)     
363   VIEW> CHAT HISTORY no longer connected.   (done)     [improved to now support network searching]
384   WHEN you open an op to op chat, make sure cursor goes into that chat box.   (done)     
369   WINDOWS XP, INCOMMING operator to operator chat request do not come forward. (done)

FireFox 2.x released this morning caused pop up window bug. FIXED.

The new version of FireFox that came out this morning (reported by user MATEE!) caused a POP UP REQUEST TIME OUT.

It was fixed almost instantly. Good work Mitch!

MovingGraph comming back online today.

We are reconnecting MovingGraph as we speak.

Thanks!

The move to Rackspace Managed Hosting is now complete.

Its a done deal! ChatStat, and all of our customers, are now hosted one of the most well respected, and well “connected” ISP’s around.

If you receive an error while trying to log in, please see here.

A small group of users downloaded an empty executable late Sunday afternoon due to a domain name server issue.

If you get an error when attempting to start ChatStat, please click on the below link and reinstall ChatStat with the new server info in it.

http://downloads.chatstat.com/setup.exe  

We sincerely apologize for the inconveniance.

We are now moving to RackSpace… there may be short interuptions of service between now and Midnight.

In order to provide more relaible, less latent, and faster internet service to our customers, ChatStat is tonight moving to RACKSPACE MANAGED HOSTING. 

Thank you for your understanding as we move!

Your site will be UNAFFECTED, only your ability to log into the ChatStat client may temporarily be interupted.

5 Minute Server upgrade postponed until Sunday night.

We have moved back our scheduled five minute downtime to SUNDAY night, instead of Saturday night.

It will remain at the same time of 2am.

Your website WILL NOT BE AFFECTED, only  your ability to log in to the ChatStat client will temporarily be unavailable.

Thank you.

NM

Windows Vista Speech Recognition fully tested: Passed with flying colors!

Much less typing for Windows Vista users! I am writing this post right now by speaking into my microphone.

Additionally, I have just spent my first day using Windows Vista Speech Recognition engine to do the typing for me in several live chats today. Its accuracy is amazing. Furthermore, I tried something very cool! Turn on LANGUAGE TRANSLATION and use it in conjunction with speech recognition, and you can literally speak another language.

One of the next revolutionary things with speech recognition will be to blend it with on the fly language translation, and then speak it back out on the VISITOR side using TEXT TO SPEECH!

We are working on this technology now. So you can truly speak in other languages through the internet!

Here is an article to help you get started with speech recognition and live chat using the ChatStat customer engagement system:

http://technet.microsoft.com/en-us/windowsvista/aa905128.aspx

More to come on this one…

AJAX Chat Icon Code is now in place. Superfast, fault tolerant, low bandwidth solution!

Now that we have implemented this new Ajax script to load the LIVE CHAT icon for websites, you will see no more pinging, refreshing, delay, or possible downtime when loading your CLICK HERE TO CHAT buttons.

It used to be that our system would load an icon and use this to check to see if a visitors status had changed. Although this system works perfectly, it is inefficient, and limits the speed at which an update can be made to between 1 and 15 seconds, depending on how fast you set it. The faster you check it, the more bandwidth used, but the less latency the client will feel.
In our new Ajax based system, the image must only load once. Instead of our system constantly “pinging” the icon for updates, the new system actually only sends a communciation from the web visitor when and IF something changes! What this means is that over the course of a minutes time, if a visitor only moves around 3 times, only 3 transmissions need to be sent relaying the new location, rather than 30 tranmissions (one being sent every five seconds), relaying the CURRENT position.

This is kind of a technical explanation, but the bottom line is, ChatStat will now be:

• More Reliable.
• Much much Faster!!!!
• In the unlike event ChatStat servers should become available, your website will be UNAFFECTED!

More updates are on the way! Thanks for your continued support.

Version 2.5 of ChatStat Released. (Price Sheet enclosed)

As many of you have noticed version 2.5 is now released. The biggest change by far is SIMPLIFIED PRICING, a brand new POP UP EDITOR, and a much updated and streamlined Features on Demand system. The Features On Demand control panel and the wallet are now only available to administrators.

By completely revamping the Feature on Demand system we hope to provide you, our valued customer, with a simple way to purchase just the features you need. We do not want to force our customers into PACKAGES (Pro, Lite, Executive) or VERSIONS with yearly licenses and fees. With ChatStat, you already get all of the basics of live chat for FREE. Features on Demand allow you to add just the features you need to your site that add advanced functionality. Have a look at the list below.

NOTE: All features on demand apply across ALL OPERATORS, DEPARTMENTS, AND WEBSITES that you may have setup at no additional charge.
For example, if you have 10 operators across three websites, and you turn on LANGUAGE TRANSLATION, all of your operators and sites would receive Language Translation functionality for the total cost of $20 per month.

For detailed information on what each of these Features on Demand do, please go to your own FOD control panel, and you will see detailed descriptions. You can also read more about these features in our newly updated and online PDF MANUAL located here:

http://www.chatstat.com/manual.pdf <<<< RIGHT CLICK AND SAVE AS! 32.5MB FILE. Thanks!

For a comparison of our prices versus those of other industry leaders, please click here!

Again, THANK YOU for supporting us! We have many people working feverishly to ensure that you have the best live chat program out there!