ChatStat Patch 4.0.3.0

ChatStat’s Live Chat Software patch 4.0.3.0 has been released! New features and bug fixes in this update include:

• Update for Windows Vista User Account Control
  ChatStat now installs with full compliance for Windows Vista UAC. This will resolve minor compatibility issues with user permissions, our update system, and installer.
• Conversation & Logo Control
  Some customers were missing templates in this Feature On Demand. This bug has been resolved.
• Operator Manager Save Button
  Some administrators were reporting issues saving changes to operators after the latest patch. This issue has been resolved.
• Update to Local Log History
  Local log recording improvements and minor bug fixes.
• ChatStat Buddy List Bug Fix
  Some encoding in buddy names was causing problems for a few customers.

Enjoy the new patch! Thank you for using ChatStat.

ChatStat Patch 4.0.2.0

ChatStat’s Live Chat Software patch 4.0.2.0 has been released! Exciting new features in this update include:

• SalesForce Integration FOD
  SalesForce integration is now available in the Settings > Features On Demand area. ChatStat works hand-in-hand with SalesForce to give your operators the ability to instantly create a Sales Lead.
  Upcoming enhancements to this feature include:
  • SalesForce Database Searching
  • Turn Chat into FAQ and KnowledgeBase Entries
  • Create Trouble Ticket from Chat
• Improved Feature On Demand Settings Area
  
  More innovative, clear, and functional design.
• Operator-to-Operator Screen Sharing
  Customers who subscribe to the Remote Screen Access feature will now be able to do screen sharing between their operators. This can facilitate meetings between operators located in different offices, allow technical reps to provide remote support to other agents in the company, and has many more potential applications.
• Call Center Messaging Centralization
  Call center messages have been centralized to help keep message status up-to-date across multiple operators.
• Online/Offline Status Schedule
  This new features is located under Basic Settings > Status Options. This allows you to create an availability schedule for yourself and your operators. You don’t have to worry about keeping ChatStat running. Your status will automatically go offline after-hours and turn online at the start of your business day.
• Statistics Bug Fix
  Some statistics customers reported the inability to download web stats information. Paying statistics customers can now view their information from Quick Tasks > Statistics. Any customers affected by this bug can receive a 1 month statistics service credit by contacting us.
  The new, easy-to-use statistical interface: