Load Balanced Account Servers
Another pillar in our fault tolerant infrastructure has been completed! ChatStat’s Live Chat Software now runs on load balanced account servers to make your sessions faster and more reliable. This is another measure in our endless effort to bring you the most reliable, most efficient, and most effective live chat software on the market.
Stay tuned for more updates and features! Thank you for choosing ChatStat.
Patch v4.0.5.0
ChatStat’s Live Chat Software version 4.0.5.0 is now available! Bug fixes and features in this update include:
- Updated SalesForce Integration and Lead Management!
- IP Banning Feature Improved (Now located inside Basic Settings)
- In GridView mode (F8 key toggle) Operators can now see who a visitor is currently chatting with.
- A bugfix was put in place for a small bug in IM Contact renaming.
More exciting features coming up in our next patches. Check back soon! Thank you for using ChatStat.
ChatStat Patch 4.0.4.0
ChatStat’s Live Chat Software version 4.0.4.0 is now available! Bug fixes and features in this update include:
- SalesForce API Update
Adding sales leads into sales force is now easier. Also, a bugfix has been applied for retrieving lead history. - Right Click to View Chat History
Right click on any Operator or IM Contact to view your chat history with them. - Manual Chat Invite Bugfix
In some cases, manual chat invitations were causing problems with the UI. This issue has been fixed. - Operator Manager Window
The Operator Manager has been updated and should work properly for all users.
Look for Multi-Operator Conferencing in our upcomming patch! We hope you continue to enjoy using ChatStat.
ChatStat Patch 4.0.3.0
ChatStat’s Live Chat Software patch 4.0.3.0 has been released! New features and bug fixes in this update include:
- Update for Windows Vista User Account Control
ChatStat now installs with full compliance for Windows Vista UAC. This will resolve minor compatibility issues with user permissions, our update system, and installer. - Conversation & Logo Control
Some customers were missing templates in this Feature On Demand. This bug has been resolved. - Operator Manager Save Button
Some administrators were reporting issues saving changes to operators after the latest patch. This issue has been resolved. - Update to Local Log History
Local log recording improvements and minor bug fixes. - ChatStat Buddy List Bug Fix
Some encoding in buddy names was causing problems for a few customers.
Enjoy the new patch! Thank you for using ChatStat.
ChatStat Patch 4.0.2.0
ChatStat’s Live Chat Software patch 4.0.2.0 has been released! Exciting new features in this update include:
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SalesForce Integration FOD
SalesForce integration is now available in the Settings > Features On Demand area. ChatStat works hand-in-hand with SalesForce to give your operators the ability to instantly create a Sales Lead.
Upcoming enhancements to this feature include:
• SalesForce Database Searching
• Turn Chat into FAQ and KnowledgeBase Entries
• Create Trouble Ticket from Chat - Improved Feature On Demand Settings Area
More innovative, clear, and functional design. - Operator-to-Operator Screen Sharing
Customers who subscribe to the Remote Screen Access feature will now be able to do screen sharing between their operators. This can facilitate meetings between operators located in different offices, allow technical reps to provide remote support to other agents in the company, and has many more potential applications. - Call Center Messaging Centralization
Call center messages have been centralized to help keep message status up-to-date across multiple operators. - Online/Offline Status Schedule
This new features is located under Basic Settings > Status Options. This allows you to create an availability schedule for yourself and your operators. You don’t have to worry about keeping ChatStat running. Your status will automatically go offline after-hours and turn online at the start of your business day. - Statistics Bug Fix
Some statistics customers reported the inability to download web stats information. Paying statistics customers can now view their information from Quick Tasks > Statistics. Any customers affected by this bug can receive a 1 month statistics service credit by contacting us.
The new, easy-to-use statistical interface:
ChatStat Offers Two Connection Options
ChatStat’s Live Chat Software can now connect to our servers using two different methods for maximum firewall compatibility. The default corporate connection uses standard ports which achieve maximum compatibility with firewalls and network restrictions. If you have trouble connecting using the standard corporate connection, you can switch to our SMB/HO connection option which uses non-standard ports which work for small businesses and home offices especially for our international customers.
Just select the Connection Server that works for you from the drop down in the login screen. One more enhancement designed to make ChatStat work more seamlessly for you and your company.
FireFox 3 – Full Compatibility!
ChatStat’s Live Chat Software has been successfully tested and is fully compatible with the new release of Mozilla’s FireFox Browser (version 3). If you have not upgraded your browser yet, we highly recommend it!
Corporate Firewall Compatibility Achieved!
Corporate firewalls pose a challenge for software that communicates with the internet. Firewalls are designed to lock down the company’s computer network so that network activity that appears to be unauthorized can’t get in or out. Most live chat software, like ChatStat, has a robust way of communicating with servers which makes it difficult to get around these tight firewalls. However, by changing the way our software communicates so that our calls can be made and received through the HTTP Protocol port 80, we have achieved corporate firewall compatibility.
We are excited to announce that ChatStat’s Live Chat Software operator client is now compatible with virtually every corporate firewall. This means no more conflicts or custom settings are necessary. If you have had trouble getting chat software to work through your firewall, it is time to give ChatStat a try.
Fully Moved to Peer1 Managed Hosting!
Yes, that’s right! ChatStat has been fully moved to Peer1 Managed Hosting. This marks a significant upgrade to our hardware, network infrastructure and support.
Our new setup now includes:
Fiber optic connections increases the speed of internal calculations between our servers as well as the speed at which they connect to the internet.
Enhanced load balancing using server farming optimizes several key performance issues. The new method of load balancing allows for hot-swappable, no-downtime, fault tolerance. This means if a server goes offline, the other servers will instantly pickup the slack while we replace the hardware.
Our ultra high-speed SAN data storage system can handle more load and more read/write requests. In addition to being made up of hot-swappable drives and being fault-tolerant, it will significantly speed up the storage of statistical information and increase the speed and reliability of web chat message transmission.
Our new hardware firewalls are even stronger and faster than our previous firewalls. This means an even stronger wall against malicious attackers. Our industrial-strength firewalls and encryption ensure secure and private data storage.
The bottom line: ChatStat’s Live Chat Software will be even faster and more reliable as we continue to grow.
New servers are about done, finally.
We are about 90% moved to Peer1. The new server capacity is staggering. Approximately six times more power and most importantly, a SAN. This is a super fast hard drive subsystem that will allow us to store more statisical data, as well as offer faster load times, and chat response times. It is also completely fault tolerant.
In addition, we also now have a high end single point firewall system and a hardware load balancer.
More updates soon!
Live Chat Software - ChatStat 
